Made in the USA816-327-2921

How can we help?

Quick answers below, and if something is broken, confusing, or missing, tell us — every note is read by the people who build and print this.

Common questions

How do the four tarp sizes work, and why is part of my tarp black?
Smart Tarps come in 16×20, 20×16, 20×30, and 30×20 ft. The building decides where graphics can go: the top 2 ft sits under the soffit, 1 ft on every edge covers the grommets, and on a single-story house the bottom 6–13 ft stays solid black so nothing prints where the tarp drapes over debris on the ground. The to-scale preview beside the intake shows exactly what will print.
What happens after I approve a design?
An order opens, you get a confirmation email, and the print team reviews the file: safe zones, the QR code, and your phone number and logo are checked before anything goes to press. You can follow the status on your account page.
Can I change where my QR code points after the tarp is printed?
Yes, any time. The code printed on the tarp never changes; where it lands is yours to set from your tarp dashboard — your website, a phone number, a quote form, or the landing page we host for you with a lead form. Every scan is counted there too.
My logo or phone number looks wrong in a concept.
Ask for a revision from the review page and say what to change; the engine keeps everything else. The clearest source file gives the best result: an SVG, PDF, or a large PNG with a transparent background beats a screenshot every time.
I never got the confirmation email.
Check spam for a message from Smart Tarp Solutions, then use the “Resend the link” button on your account page. Design generation waits until the address is confirmed so your designs and leads reach a real inbox.
How do I reset my password?
Use Forgot password on the sign-in page. The link we send works for one hour.
How do I get into the Smart Tarp Certified Network?
Start at Become certified. Contractors who order a Smart Tarp are reviewed for the network by our team.

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